Front Office/Front Desk Manager
Embassy Suites by Hilton East Peoria Embassy Suites by Hilton East Peoria East Peoria, IL East Peoria, IL Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 1 day ago 1 day ago 1 day ago Work Performed:
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate; Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner; Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; Evaluate and recommend revenue driving initiatives and monitor revenue performance; Recommend and implement approved changes that could improve service and increase operational efficiency; Ability to serve as Manager on Duty; and Any and all other work as required to complete the primary purpose of the position.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Weekend availability Supplemental pay types:
Bonus pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate; Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner; Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; Evaluate and recommend revenue driving initiatives and monitor revenue performance; Recommend and implement approved changes that could improve service and increase operational efficiency; Ability to serve as Manager on Duty; and Any and all other work as required to complete the primary purpose of the position.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Weekend availability Supplemental pay types:
Bonus pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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