Desktop Support
5.
0 East Peoria, IL East Peoria, IL Contract Contract Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year 2 days ago 2 days ago 2 days ago Position - Desktop Support Location East Peoria, IL.
Job Description (Posting).
:
(1.
) To maintain high login Efficiency (Availability) for customers.
(2.
) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
(3.
) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
(4.
) Work on value adding activities such Knowledge base update and self development.
(5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
(6.
) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies Job Type:
Contract Schedule:
8 hour shift Day shift Morning shift
Experience:
Desktop support:
2 years (Required) Work Location:
In person (1.
) To maintain high login Efficiency (Availability) for customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 East Peoria, IL East Peoria, IL Contract Contract Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year 2 days ago 2 days ago 2 days ago Position - Desktop Support Location East Peoria, IL.
Job Description (Posting).
:
(1.
) To maintain high login Efficiency (Availability) for customers.
(2.
) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
(3.
) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
(4.
) Work on value adding activities such Knowledge base update and self development.
(5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
(6.
) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies Job Type:
Contract Schedule:
8 hour shift Day shift Morning shift
Experience:
Desktop support:
2 years (Required) Work Location:
In person (1.
) To maintain high login Efficiency (Availability) for customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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