Service Manager, Heavy

  • Service Manager, Heavy

    Req No.
    US-IL-East Peoria
    Regular Full-Time
    Union or Non-Union
    Altorfer Inc
  • Basic Duties

    • Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.
    • Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
    • Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
    • Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
    • Assist shop personnel, PSCs, and customers with quoting, opening, closing and invoicing work orders
    • Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
    • Promote safety in the workplace and help lead technical and professional development.
    • Perform other duties as assigned.


    • 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful.
    • Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
    • Knowledge of Caterpillar Equipment and Technical Training preferred.
    • Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
    • Ability to write professional business communication by email or letter is required.
    • Excellent communication skills and customer service skills are needed.
    • Ability to work in a fast paced environment and willing to work some Saturdays when needed.
    • Must be able to lift 75lbs.
    • Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
    • Must have a High School Diploma or equivalent
    • Must have a valid driver s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

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